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Systems Status


Welcome to the UTS System Dashboard

(maintained Sun 11:00 pm to Friday 11:00 pm except statutory holidays and university closures)
For upcoming System Maintenance, please refer to the Service Bulletin tab.



The following McMaster systems are currently experiencing outages

-Lynda.comUnavailable- McMaster University Lynda Portal
System is currently experiencing issues, UTS is investigating


If you have concerns with UTS Supported Systems, please contact the UTS Service Desk.
Hours:Monday - Friday
8:30 a.m. - 4:30 p.m.
Phone:905-525-9140 x24357 (2HELP)
Email:uts@mcmaster.ca
Service bulletins for next 30 days
Mosaic Campus Solutions

Start of disruption - 02 Jan 2019 - 06:00:00 PM
End of disruption - 31 Jan 2019 - 10:00:00 PM

Weekly Maintenance: Mosaic Campus Solutions may experience outages due to scheduled maintenance on Thursday evenings from 6:00 PM to 10:00 PM.
Mosaic Campus Solutions - 02 Jan 2019
Mosaic Finance/Maintenance

Start of disruption - 02 Jan 2019 - 06:00:00 PM
End of disruption - 31 Jan 2019 - 10:00:00 PM

Weekly Maintenance: Mosaic Finance/Maintenance may experience outages due to scheduled maintenance on Thursday evenings from 6:00 PM to 10:00 PM.
Mosaic Finance/Maintenance - 02 Jan 2019
Mosaic Human Resources

Start of disruption - 02 Jan 2019 - 06:00:00 PM
End of disruption - 31 Jan 2019 - 10:00:00 PM

Weekly Maintenance: Mosaic Human Resources may experience outages due to scheduled maintenance on Thursday evenings from 6:00 PM to 10:00 PM.
Mosaic Human Resources - 02 Jan 2019
Network Connectivity

Start of disruption - 20 Jan 2019 - 07:00:00 AM
End of disruption - 20 Jan 2019 - 01:00:00 PM

The Nuclear Research Building and Reactor network components are to be replaced as part of the wider network upgrade plan. This will affect the entire building including wired data outlets and Wi-Fi services. Telephone service will not be impacted. Work is to commence at 7:00 am on Sunday, January 20th and will be completed by 1:00 pm.
Network Connectivity - 20 Jan 2019
Network Connectivity

Start of disruption - 20 Jan 2019 - 07:00:00 AM
End of disruption - 20 Jan 2019 - 12:00:00 PM

Please be advised that UTS will be performing a scheduled network maintenance during the indicated time frame.

This maintenance is necessary to perform upgrades to our network. We will be using this time to add more capacity to our infrastructure and improve overall service. This maintenance will be non-service impacting, however, you may experience short instances of slower than usual network response. We appreciate your patience and understanding. For further questions and support, please see https://www.mcmaster.ca/uts/ or contact uts@mcmaster.ca. Network Connectivity - 20 Jan 2019

Wireless (Wi-Fi)

Start of disruption - 24 Jan 2019 - 07:00:00 AM
End of disruption - 24 Jan 2019 - 08:00:00 AM

The wireless networks at McMaster University use a server-side certificate to secure communications between your device and the wireless infrastructure. University Technology Services (UTS) will be updating this certificate for Eduroam on January 2, 2019 and for all other Wi-Fi networks, on January 24, 2019. Certificates must be renewed every two years to maintain optimal function.

Please see this McMaster Daily News article for further detail https://dailynews.mcmaster.ca/worthmentioning/mcmaster-wireless-security-certificates-updates/" Wireless (Wi-Fi) - 24 Jan 2019



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BlueCat Address Manager
Available- BlueCat Address Manager (BCAM)

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Citrix
Available- Citrix

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Confluence
Available- UTS Confluence Instance

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DNS and DHCP
Available- DNS and DHCP Services (BlueCat)

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EDL
Available- Electronic Distribution Lists

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Eduroam Wi-Fi
Available- Eduroam wireless services for local and off site users

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Email Gateway
Available- Email Delivery Servers

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HipChat
Available- McMaster HipChat Server

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Internet Access
Available- Internet access including external and internal

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JIRA Service Desk
Available- Self Service Request and Reporting Tool

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Jira Software
Available- Jira Software Projects

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Long Distance Services
Available- Long Distance Services local and international

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Lynda.com
Unavailable- McMaster University Lynda Portal
System is currently experiencing issues, UTS is investigating

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MacDrive
Available- File sharing and storage

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MACMAIL
Available- McMaster Exchange Email Service

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Microsoft Office 365
Available- Office 365 and components

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Mosaic
Available- service used to describe Mosaic as a total

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Mosaic Bolton
Available- Mosaic Bolton

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Mosaic Campus Solutions
Available- Mosaic Campus Solutions

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Mosaic Data Warehouse
Available- Mosaic Data Warehouse

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Mosaic Finance/Maintenance
Available- Mosaic Finance, Maintenance Management System, and Research Administration

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Mosaic Human Resources
Available- Mosaic Human Resources Administration

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Mosaic Portal
Available- Mosaic Portal

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Network Connectivity
Available- Network (Wired and Wi-Fi) Connectivity

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Network Shared Drives
Available- Shared Departmental Drives

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Other
Available- McAuth - dependent services (A2L. EDL, Oscar Plus, etc.)

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Staff and Faculty Directory
Available- Staff & Faculty Directory

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Studentmail
Available- Studentmail powered by Google

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Time Reporting
Available- Time Reporting has been extended until 4:30pm

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UTS Student Labs
Available- Labs in KTH, JHE and BSB

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Virtual Private Network (VPN)
Available- McMaster Virtual private network (VPN) is a technology that creates a safe and encrypted connection over the internet using a client from Cisco Systems called AnyConnect.

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Voice Services
Available- Telephone and Voice Mail

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Wireless (Wi-Fi)
Available- Campus Wi-Fi Networking

ServiceMosaic Campus Solutions
Start of disruption02 Jan 2019 - 06:00:00 PM
End of disruption31 Jan 2019 - 10:00:00 PM
DescriptionWeekly Maintenance: Mosaic Campus Solutions may experience outages due to scheduled maintenance on Thursday evenings from 6:00 PM to 10:00 PM.

ServiceMosaic Finance/Maintenance
Start of disruption02 Jan 2019 - 06:00:00 PM
End of disruption31 Jan 2019 - 10:00:00 PM
DescriptionWeekly Maintenance: Mosaic Finance/Maintenance may experience outages due to scheduled maintenance on Thursday evenings from 6:00 PM to 10:00 PM.

ServiceMosaic Human Resources
Start of disruption02 Jan 2019 - 06:00:00 PM
End of disruption31 Jan 2019 - 10:00:00 PM
DescriptionWeekly Maintenance: Mosaic Human Resources may experience outages due to scheduled maintenance on Thursday evenings from 6:00 PM to 10:00 PM.

ServiceNetwork Connectivity
Start of disruption20 Jan 2019 - 07:00:00 AM
End of disruption20 Jan 2019 - 01:00:00 PM
DescriptionThe Nuclear Research Building and Reactor network components are to be replaced as part of the wider network upgrade plan. This will affect the entire building including wired data outlets and Wi-Fi services. Telephone service will not be impacted. Work is to commence at 7:00 am on Sunday, January 20th and will be completed by 1:00 pm.

ServiceNetwork Connectivity
Start of disruption20 Jan 2019 - 07:00:00 AM
End of disruption20 Jan 2019 - 12:00:00 PM
DescriptionPlease be advised that UTS will be performing a scheduled network maintenance during the indicated time frame.

This maintenance is necessary to perform upgrades to our network. We will be using this time to add more capacity to our infrastructure and improve overall service. This maintenance will be non-service impacting, however, you may experience short instances of slower than usual network response. We appreciate your patience and understanding. For further questions and support, please see https://www.mcmaster.ca/uts/ or contact uts@mcmaster.ca.


ServiceWireless (Wi-Fi)
Start of disruption24 Jan 2019 - 07:00:00 AM
End of disruption24 Jan 2019 - 08:00:00 AM
DescriptionThe wireless networks at McMaster University use a server-side certificate to secure communications between your device and the wireless infrastructure. University Technology Services (UTS) will be updating this certificate for Eduroam on January 2, 2019 and for all other Wi-Fi networks, on January 24, 2019. Certificates must be renewed every two years to maintain optimal function.

Please see this McMaster Daily News article for further detail https://dailynews.mcmaster.ca/worthmentioning/mcmaster-wireless-security-certificates-updates/"