Systems Status

(maintained Sun 11:00 pm to Friday 11:00 pm except statutory holidays and university closures)
For upcoming System Maintenance, please refer to the Service Bulletin tab.

All McMaster University systems are available

If you have concerns with UTS Supported Systems, please contact the UTS Service Desk.
Hours:Monday - Friday
8:30 a.m. - 4:30 p.m.
Phone: 905-525-9140 x24357 (2HELP)
Live Chat and Self Service:Click here
Location: Burke Science Building Room 245
Service bulletins for next 60 days
No planned Service outages in the next 30 days
BlueCat Address Manager
Available- BlueCat Address Manager (BCAM)

Available- Citrix

Available- UTS Confluence Instance

Available- DNS and DHCP Services (BlueCat)

Available- Electronic Distribution Lists

Eduroam Wi-Fi
Available- Eduroam wireless services for local and off site users

Email Gateway
Available- Email Delivery Servers

Available- Business Intelligence

Internet Access
Available- Internet access including external and internal

JIRA Service Desk
Available- Self Service Request and Reporting Tool

Jira Software
Available- Jira Software Projects

LinkedIn Learning
Available- LinkedIn Learning (formerly

Long Distance Services
Available- Long Distance Services local and international

Available- File sharing and storage

Available- MacID Management

McMaster Mail
Available- 365 Exchange email service

Microsoft Office 365
Available- Office 365 and components

Available- service used to describe Mosaic as a total

Mosaic Bolton
Available- Mosaic Bolton

Mosaic Campus Solutions
Available- Mosaic Campus Solutions

Mosaic Data Warehouse
Available- Mosaic Data Warehouse

Mosaic Finance/Maintenance
Available- Mosaic Finance, Maintenance Management System, and Research Administration

Mosaic Human Resources
Available- Mosaic Human Resources Administration

Mosaic Portal
Available- Mosaic Portal

Network Connectivity
Available- Network (Wired and Wi-Fi) Connectivity

Network Shared Drives
Available- Shared Departmental Drives

Available- Medsis/RoleBased Tool/EDL and others

Staff and Faculty Directory
Available- Staff & Faculty Directory

Available- Studentmail powered by Google

Time Reporting
Available- Time Reporting has been extended until 4:30pm

UTS Student Labs
Available- Labs in KTH, JHE and BSB

Virtual Private Network (VPN)
Available- McMaster Virtual private network (VPN) is a technology that creates a safe and encrypted connection over the internet using a client from Cisco Systems called AnyConnect.

Voice Services
Available- Telephone and Voice Mail

Wireless (Wi-Fi)
Available- Campus Wi-Fi Networking

Available- Zoom Video conferening